Administer
Billing
One subscription covers every add-in in your organization, billed per add-in through Paddle. Your first add-in is free for a month; here's what happens before and after that, plus support tickets, multi-org membership, and your personal account settings.
7 min read
Billing is org-wide, not per-add-in in the dashboard's own terms — one subscription, through Paddle (the merchant of record; ConnXL never touches your card details), covers every add-in beyond your organization's free capacity. Any member can view the Organization → Billing page; only an owner or admin can subscribe, add a payment method, apply a coupon, or cancel.
The first month is free
The free month starts the moment you create your organization's first add-in — not before, and not automatically renewed per add-in after that. Creating that first add-in still asks for a card up front (Paddle starts a trialing subscription), but you aren't charged until the free month ends. The Billing page shows a live countdown while you're trialing.
What happens when the free month ends
| Field | Type | Description |
|---|---|---|
activeOptional | — | A valid payment method is on file. The subscription renews automatically and the org is billed per add-in beyond its free capacity. |
trialingOptional | — | Still inside the free month. A banner appears once you're within a week of the end, nudging you to add a payment method before it lapses. |
past_dueOptional | — | A renewal payment failed on an existing subscription. The org is blocked until you pay. |
pausedOptional | — | The free month lapsed with no payment method on file. The org is blocked until you add one and resubscribe. |
canceledOptional | — | You canceled. Access continues until the current billing period ends. |
A blocked organization stops serving Excel
Once billing hits a hard cutoff (past-due or a lapsed, unpaid trial), every environment's agent stops accepting requests — end users can't open the add-in or call its functions in any environment, until billing is resolved. A recovery banner appears wherever add-ins are shown, with a direct link to fix it.
Invoices
The Billing page lists every past invoice — amount, status (paid, failed, or refunded), and date — each with a View PDF link to Paddle's hosted invoice, since Paddle is the merchant of record for tax and receipt purposes.
Coupons and comped capacity
An owner or admin can apply a coupon code from the Billing page. A coupon (or an allowance ConnXL grants directly) can cover some or all of your add-ins for a period — the page shows this as a "free until DATE" note (or an indefinite one) next to your total, so a genuinely $0.00/mo bill never reads as a permanent, unconditional free plan when it isn't.
Change your card or cancel
Add payment / Change card reopens the same Paddle overlay to add or replace the card on file, any time. Cancel ends the subscription at the close of the current billing period (a confirmation dialog is required first) — after that, the org falls back to the paused/blocked rules above unless a new subscription starts.
Support tickets
File a ticket from Organization → Support — a subject, a body, a category (technical, billing, account, or other), and optional attachments. Any member can open one; no special role is required. Replies stream in live while the thread is open, and a reply on a resolved ticket reopens it automatically — only a closed ticket stops accepting replies.
Belonging to more than one organization
A single sign-in can belong to several organizations. Switch between them from the organization crumb in the topbar, which also lists Create organization to start a brand-new one (you land in it immediately). If your identity belongs to two or more organizations, signing in takes you to a picker instead of straight into one, with your most recently used organization listed first.
Your personal account settings
Two separate places hold personal settings, because they scope differently:
- Account (your avatar menu → Account) — global, the same across every organization: your display name, your email (read-only), which provider you signed in with, plus your theme, language, and time zone.
- Organization → My preferences — scoped to this one membership: muting alert emails for this organization specifically, without touching any other org you belong to.